What We Do

Skills Based Training Workshops

HR in Business Excellence offer a range of one and two-day Skills Based Training Workshops in the areas of: Service Improvement, Emotional Well-Being & a range of Management Skills Workshops.

  • Effective Communication Skills
  • Customer Service Enhancement
  • The importance of Emotional Intelligence
  • Understanding & Managing Anger
  • Tackling Stress in the Workplace
  • Shaping your future – setting strategic goals for your life
  • Supervisory Skills
  • Managing People & Performance
  • Conflict Resolution
  • Dealing with Sexual Harassment in the Workplace
  • Effective Recruitment & Selection
  • Effective Administrators & Secretaries

Our Training is highly practical and is designed to Educate, Entertain, Inspire and Transform.

We can fit any business and facilitate relevant training solutions to:

  • Meet the various learning styles of your workforce
  • Equip your employees
  • Maximize business potential and enhance your business
  • Deal with the complexities of work life, and most importantly
  • Accommodate changing business aims and objectives

We also provide learning experiences that can be put into immediate practice by our clients. Our courses are one or two-day. However, there are times when long-term training lined to your Development Strategy is more appropriate.

In-House / On-Site Company Training

There are many benefits to in-house / on-site training including the cost saved per delegate, fresh ideas from an external training provider, team-building and the saving of cost on travel.

HR in Business Excellence will customize your training which will be directly focused on your business / organization, which has the added benefit of discussing and using live issues for learning.

There is a benefit of convenience by fitting in an around your work schedule and location.

If you are interested in our In-house Training. Please submit the form below.

Out-House Training

HR in Business Excellence also offers Training Workshops in various venues around the island of Grenada.

TRAINING COURSE OBJECTIVES AND WHO SHOULD ATTEND

Communicating Effectively in the Workplace One & Two-day Workshops available

Learning Objectives:

  • To help employees improve the way that they Communicate with internal & external customers.
  • To highlight individual communication styles & raise self-awareness.
  • Provide an understanding of this most talked about & least understood area of human behaviour and provide keys to mastering the Art of Communication, obtaining an understanding of the different types & ways of communication.
  • To understand the concept of perception, explore body language, gestures & facial expressions & examine different personality traits.
  • Understand the different ways of listening & understanding good email etiquette.
  • To provide individuals with an opportunity to identify and examine their own behaviours & conduct using a Personal Improvement Plan.

Who should attend?
This course is suitable for ALL staff including: Managers, Supervisors, Administrators, Secretaries, Receptionists, Sales, Marketing, Finance, Retail, Office and other front-line workers.

The Importance of Emotional Intelligence at Work One-day Workshop

Learning Objectives

  • To introduce participants to the concept of emotional intelligence and the benefits of using it.
  • To introduce and familiarize participants with emotional intelligence competencies.
  • To consider approaches used to deal with difficult and challenging situations.
  • To raise and develop self -awareness and understand how emotional responses can lead to negative behaviours.
  • To consider how to manage personal emotions, interactions, decisions and outcomes.
  • To understand the benefits of paying attention to ones’ emotions and considering the feeling of others.

Who should attend?
Individuals who want to understand more about how emotions impact others & how we can choose the impact of our own behaviour.

Tackling Stress in the Workplace & Confidence Building One-day Workshop

Learning Objectives

  • To define the human emotion of anger stress and understand how it affects our family members, friends, colleagues and selves.
  • To identify when one is stressed and explore strategies to deal with and / or avoid stress
  • To analyse negative stress and identify the symptoms of stress
  • To look at ways of developing a balanced life in order to control stress in the future
  • To identify potential problems that cause stress at work and look for possible solutions
  • To develop a Personal Action plan to manage stress
  • To recognise, identify and understand your insecurities.
  • To provide confidence tips and boost self-esteem.
  • To identify your successes and failures, strengths and weaknesses.
  • Learning to be comfortable with yourself and who you are.
  • To understand behaviours that display low self-confidence and identify how low self-confidence can affect your work.
  • Facing your fears

Who should attend?

Individuals who want to understand more about how stress impacts themselves and others and have a need to put stress in their lives, under control. It will also help individuals who would like to boost their self-esteem.

Supervisory Skills One-day Workshop

Learning Objectives

  • Provides a clear understanding of the role and expectations of a Supervisor.
  • To provide you with tools to manage poor / under-performers.
  • To help you deal with difficult supervisory situations.
  • To understand the importance of professionalism as a Supervisor.
  • To identify the qualities of an effective Supervisor.
  • To help you manage work relationships in the hierarchy structure.

Who should attend?

This course has been designed for individual who are currently in the role of, or aspiring to assume the role of Supervisor.

Managing Conflict in the Workplace One-day Workshop

Learning Objectives

  • To identify signs of conflict and understand the importance of managing conflict at work.
  • To understand where anger comes and look at resolving and managing internal conflict.
  • Identifying signs of conflict and anger & finding techniques & strategies to positively deal with conflict at work.
  • Identifying mediation and performance issues.
  • To identify what causes conflict & learn how to deal with conflict early.
  • Preventing future conflict and learning how to engage positive approaches to conflict.
  • To understand the problem-solving cycle.

Who should attend?
Individuals who have problems with controlling their emotions in regard to anger.

Building More Effective Teams One & Two-day Workshops available

Learning Objectives

  • To understand styles of behaviour and styles of communication and how our styles can affect other team members.
  • To define the concept of an effective team and understand the importance of team work.
  • To understand the four stages of team development.
  • To understand individual roles and difference within the team and identify team member strengths, and opportunities for improvement.
  • To raise self-awareness and to undertake self-examining exercises.
  • To understand the importance of problem solving & effective communication in teams.
  • To help develop clear and effective communication skills in the team.

Who should attend?
This course has been designed for leaders of teams and members of teams.

Effective Recruitment & Selection One-day Workshop

Learning Objectives

  • Provides a clear understanding of the Recruitment and Selection Process.
  • Provides delegates with skill, knowledge and the confidence to recruit and select the right person for the right job.
  • To have knowledge of the cost of making a bad recruitment and selection decision
  • To understand the legal aspects of Recruitment and Selection
  • To understand the importance of the use of Key Competencies during the whole process of recruitment and selection
  • How to sell your organization to attract the right people.
  • Preparing for an interview and practicing interview techniques

Who should attend?

This course is aimed at Line managers, Supervisors and Team leaders who have a responsibility for managing the Recruitment & Selection Process in the workplace.

Customer Service Enhancement Workshop One & Two-day Workshops available

Learning Objectives

  • To identify Customer Service Standards and Required Behaviours.
  • To understand the importance of having customer standards in order to deliver an efficient & effective service to your customers.
  • To understand why excellent service is vital to your business and identify ways that negative behaviour can sabotage our business.
  • To explore tools & techniques for positive and effective Service Recovery.
  • To identify the benefits of Good Customer Service and exploring ways of dealing with angry & difficult customers.
  • Understanding “theme & cue” – raising difficult subjects with a customer.

Who should attend?
All staff that interact with internal and / or external customers. Customer Service Reps, Technical, Field and Support Staff. Small Business Owners & Managers.

Understanding & Managing Anger - Controlling Anger before it Controls You One-day Workshop

Learning Objectives

  • To define the human emotion of anger and understand how it affects our family members, friends, colleagues and selves.
  • To identify tools to effectively control and manage personal anger and other negative emotions.
  • Identifying roots of anger and understand the cycle of anger and how it progresses.
  • To explore how anger affects our body, mind and soul.
  • Identifying tools to communicate better with others.
  • To understand how anger affects our perceptions.
  • To develop a Personal Action plan to manage anger

Who should attend?
Individuals who want to understand more about how anger impacts themselves and others and have a need to put anger in their lives, under control.

Shaping Your Future: Setting Strategic Goals One-day Workshop

Learning Objectives

  • To enable you to explore and consider our dreams and aspirations.
  • To examine hindrances and blockages which stop us from achieving or progressing.
  • To celebrate our successes.
  • To set goals for the future (work-life balance)
  • To share and learn from one another
  • To develop your personal strategic plan for work / life.

Who should attend?

This course has been designed for any individual who has a desire to be organized and has a long-term plan for their future.

Managing People - Managing Performance Effectively One & Two day Workshops available

Learning Objectives

  • To help managers, supervisors and team leaders to understand & apply different Styles of Management. To raise self-awareness.
  • To help managers to communicate consistently and effectively with Team Members.
  • To sharpen Communication Skills, to deal with poor and under-performance.
  • To enhance skills in setting clear expectations, goals and objectives.
  • Diagnosing Performance Problems and understanding how to deal effectively with under / poor and over performers.
  • To understand the importance of motivating staff and team members.
  • Identifying tools and techniques for dealing with poor conduct at work.
  • Understanding the purpose of Performance Management Systems and to look at ways to handle difficult personalities?
  • To understand the pros and cons of different management and leadership styles.

Who should attend?

This course is aimed at Line managers, Supervisors and Team leaders who have a responsibility for managing the performance and conduct of staff/employees.

Dealing with Sexual Harassment in the workplace One Day Workshop

Learning Objectives

  • Defining what is Sexual Harassment.
  • To share the element of a good Policy and understand how to manage / prevent Sexual Harassment.
  • To identify what constitutes to inappropriate sexual behaviour and to recognize Sexual Harassment.
  • To understand the law that prohibits Sexual Harassment.
  • To understand our legal obligations, including the employee and employer response to Sexual Harassment.
  • Counting the cost of Sexual Harassment at work.
  • To identify other forms of harassment and identify factors that contribute to Sexual Harassment.

Who should attend?
This course is designed for managers / supervisors / leaders who are responsible for managing and leading teams of staff. It is also appropriate for individuals who may be experiencing or seeing signs of sexual harassment at work.

Effective Administrators & Secretaries One-day Workshop

Learning Objectives

  • To understand the role of Secretary / Administrator in an organisation.
  • To understand the importance of effective communication in this role.
  • To enhance your communication and interpersonal skills
  • To understand how to be assertive and build good rapport with your manager.
  • To list and develop competencies required for successful Administrators and Secretaries.
  • Give Secretarial & Admin staff the skills to effectively provide clerical and admin support to management and staff of an organization.

Who should attend?

This course has been designed for employees who perform tasks within secretarial
or admin position, wishing to improve their skills or those who are new to, or about to be appointed to such a position. (Administrators, Admin Assistants, Office Managers, Officers, Secretary’s & Personal Assistants.

TRAINING METHODS USED

Ice-Breakers

HR in Business Excellence uses a range of relevant and interesting ice-breakers to set a comfortable, non-confrontational platform for participants to be honest and open to learning during training sessions.

Lecture based Training

HR in Business Excellence offers lecture-based training which we believe is a fast and effective way to provide oral presentations that is designed to embed and teach individuals on various subject matters, conveying critical information, history, background and theories. We have taken the opportunity to build in audience participation, where individuals are able to ask questions.

Video clips for training, teaching and presentations

HR in Business Excellence uses a range of training video clips, bringing training and teaching to life. Video clips help emphasise ideas and lessons, and promote discussion. Funny and entertaining clips also make learning a lot more enjoyable. Everyone needs a little fun at times.

Group Sessions / Discussion and Focus Groups

HR in Business Excellence skilfully facilitates training through various group sessions including discussions and focus groups aimed to encourage participants to share knowledge, experience, expertise and learn from each other. This method of training offers learning opportunities which area accessible to all participants and opportunities to brainstorm ideas and suggestions. Some participants work better in a group effort and particularly when groups are smaller in size, bringing greater opportunities to brainstorm.

Role Play

HR in Business Excellence also provides opportunities for interactive Role Play, using short scenarios that reflect on a range of issues and problems relevant to any organisation. The Role Plays have been designed to confront difficult or “hot” issues that face the workforce on issues such as sexual harassment, managing conflict and under-performance.

The Role Plays are designed to engage and capture the audience on an imaginative level and Individuals can immediately see the impact of how their words have impact on people receiving them. This in turn propels constructive feedback and useful discussion.

Our Role Plays are also used as a tool for presenting information that entertains, addresses controversial workplace topics, reduces the potential for litigation, and transforms organizational cultures in a safe and controlled learning environment.

Case Studies

HR in Business Excellence uses a range of case studies so that participants are able to immediately see the impact of how their words have impact on the people receiving them. This in turn propels constructive feedback and useful discussion.

Games

HR in Business Excellence at times will use games as part of the learning experience, to stimulate the mind and team interaction.

TO ACCESS OUR TRAINING SERVICES

Please complete this form and you will receive a response within 24 hours.

I would like to:

Workshop interested in:

Number of Participants

HOW DO YOU BENEFIT?

  • Certificate of Participation for Training
  • Lunch and refreshments are provided
  • Increase your confidence
  • Get ahead with soft skills
  • Improved Quality of Service & level of Customer Care
  • Improved Professionalism & Performance
  • Attract more qualified employees
  • Minimizes employer liability
  • Better employee vs employer communication
  • Increase employee motivation at work

FACILITATOR’S TRAVEL

For Training provided overseas, the Facilitator’s travel cost will be payable by those requesting training